The proposed OutSystems-based E-platform comprised two major segments - Home Insurance and Travel Insurance.
- User Interface Overhaul:
• Login, Dashboard, Search, and Quote creation screens redesigned for intuitive use.
• Quotation summary and comparison facilitated easier decision-making.
• Chat functionality introduced for instant assistance.
2. Enhanced Features:
• Streamlined quote creation and editing processes for efficiency.
• Copy and reject options for seamless quote management.
• Referral system integrated to enhance user engagement.
• Detailed product offerings and endorsement handling improved policy customization.
• Activities and promo codes introduced to drive user participation.
3. Efficient Backend:
• Legacy Oracle database integrated with the new system using OutSystems.
• Agile methodology and weekly sprints ensured gradual implementation and feedback incorporation.
• Robust testing strategies including UATs post each Line of Business (LOB) completion.
• Comprehensive warranty phase to address post-deployment issues.
Results:The modernized B2B insurance system transformed the user experience, boosting efficiency, engagement, and decision-making. The OutSystems-based E-platform provided a seamless and intuitive interface for insurance transactions, resulting in increased user satisfaction. The migration from the outdated technology stack to a more agile and user-centric platform enabled the client to adapt to changing market demands efficiently.